Voice
This page details the reporting parameters of Voice channel. Below is a sample report.
Parameter | Description |
---|---|
Total OBD | This parameter displays total outbound calls for the selected period. |
Total IBD | This parameter displays total inbound calls for the selected period. |
Peak throughput | This parameter displays the maximum number of voice calls dialed in an hour for the selected period. |
![vo1.png 1019](https://files.readme.io/2b9298b-vo1.png)
Calls sent
This graph displays the number of calls dialed by IMIconnect for the selected period. Hover your mouse on a specific date to view the details of the calls.
![vo2.png 1019](https://files.readme.io/c084445-vo2.png)
Calls received
This graph displays the number of calls received by IMIconnect for the selected period.
![vo3.png 1019](https://files.readme.io/de1a9a5-vo3.png)
Pulse report
This graph displays the pulse report for the selected period.
![vo4.png 1019](https://files.readme.io/ec16bc4-vo4.png)
Failures by reason
This table displays the failure reason for which the calls could not be connected.
![vo5.png 1019](https://files.readme.io/0a54c17-vo5.png)
Exceptions
This graph displays the exceptions for the selected period.
![vo6.png 1019](https://files.readme.io/7286549-vo6.png)
Delivery type
This graph displays the number of messages delivered through API.
![vo7.png 1019](https://files.readme.io/2b6b45e-vo7.png)
Parameter | Description |
---|---|
Calls from flows | Displays the number of calls dialed using flows. |
Calls from rules | Displays the number of calls dialed using rules. |
Calls from API | Displays the number of calls dialed using API. |
![vo8.png 1019](https://files.readme.io/9b114a4-vo8.png)
Export logs
You can export the logs to excel format. If the records are more than 1000 in a report, the report will be sent to the registered e-mail within 24 hours.
- Select the events for which you want to generate logs.(You can select multiple events)
- Define the time stamp using date range picker (From Date, End date), and click EXPORT LOGS.
The log file is downloaded in a zip format and is password protected. The 8 character password is a combination of the first 4 characters of your logged in user ID and the first 4 characters of your domain name. For example, if your domain to access IMIconnect is https://taskmaster.imiconnect.io
and your user id to login to IMIconnect is [email protected]
, then the password of your downloaded zip file is Johntask
.
![Export.png 1006](https://files.readme.io/a1cc46f-Export.png)
Updated over 4 years ago