Messenger

This section describes the enhancements to the Facebook messenger, via a multi-layered persistent menu. The messenger platform brings developers on a three-level menu.

• One top-level menu (maximum of three options are executed at each level)
• Two sub-level menus (maximum of five options are allowed at each level)

Enhancement in the IMIconnect Platform

Users can send or receive messages through this application.

The manage facebook application page consists of the following settings:

• Facebook Page Details
• Advanced Settings
• Customer On-boarding Settings
• Allocation settings

The below figure illustrates the various settings that are used to manage Facebook page.

Facebook Page Details

You can add one of your facebook pages in this application to send and receive facebook messages from your customers.

The table below provides details on the parameters under facebook page details.

Advanced Settings

This section enables client's to get the Messenger Plugin, configure the Welcome Screen, Persistent menu, and Download messenger code.

📘

Note:

You cannot configure a Persistent menu unless you configure the Welcome screen.

Messenger Plugin

The messenger plugin fetches the messenger code, depending on which plugin is selected.

For more information, see image below.

<div class="fb-messengermessageus" 
  messenger_app_id="252051681828862" 
  page_id="405043713200163"
  color="blue"
  size="standard">
</div>

<div class="fb-send-to-messenger" 
  messenger_app_id="252051681828862" 
  page_id="405043713200163" 
  data-ref="PASS_THROUGH_PARAM" 
  color="blue" 
  size="standard">
</div>

<script>
 window.fbAsyncInit = function() 
 {
FB.init(
{
appId      : "252051681828862",
xfbml      : true,
version    : 'v2.6'
    });
  };
  
(function(d, s, id)
{
var js, fjs = d.getElementsByTagName(s)[0];
if (d.getElementById(id)) 
{
return;
}
js = d.createElement(s); 
js.id = id;
      js.src = "//connect.facebook.net/en_US/sdk.js";
fjs.parentNode.insertBefore(js, fjs);
}(document, 'script', 'facebook-jssdk')
  );
</script>
<div class="fb-messenger-checkbox"  
origin=PAGE_URL
  page_id="405043713200163"
  messenger_app_id="252051681828862"
  user_ref="UNIQUE_REF_PARAM" 
prechecked="true" 
  allow_login="true" 
size="large">
</div>

Welcome Screen

Customers can configure the pages' welcome message on this page. A postback event with the configured payload is raised every time the Get started button is enabled.
To process this, create a rule in a service.

Persistent Menu

The persistent menu can be configured up to three levels by clicking on the Configure link.
This menu is displayed in two modes:

• View
• Edit

User Inputs Settings

If this option is enabled, then the user will not be able to type text or send pictures or other content. In that case, user can interact with a bot only via menu, quick replies, buttons, and web view.

On completion, click Save.
Once the menu is configured, the configuration, all the configured levels can be viewed and edited using the Edit button.

Download Messenger Code

This option enables users to fetch the messenger code and select the image resolution, from a range of 100 to 2000 pixels. Once the resolution is set, a download can be initiated by clicking on the Download link.

Customer On-boarding Settings

This is optional setting, where the user can automate and link the end customers to the corresponding customer ID.

The table below, details the various fields in the image.

Allocation Settings

This is used to allocate assets to a group (including all teams under a group) or select a specific team. Table below defines the available options.