Chat Engine
This page details the reporting parameters of Chat Engine. Below is a sample report.
Authenticated users
This parameter displays the number of on-boarded users.
![wa1.png 1019](https://files.readme.io/5dcad33-wa1.png)
Parameter | Description |
---|---|
Messages sent | This parameter displays the number of messages sent for the selected period. |
Messages Received | This parameter displays the number of messages received for the selected period. |
Engaged customers | This parameter displays the number of customers engaged when the report is generated. |
![fb1.png 1016](https://files.readme.io/5203184-fb1.png)
Total messages
This graph displays the number of messages sent and received for the selected period.
![tw2.png 1019](https://files.readme.io/04ec5ca-tw2.png)
Delivery type
This graph displays the number of messages delivered through API.
![fb3.png 1016](https://files.readme.io/6bb0ba0-fb3.png)
Attachments
This graph displays the number of messages sent and received with attachments.
![fb5.png 1016](https://files.readme.io/854b9ac-fb5.png)
Attachment Types
This graph displays the number of messages sent and received with attachments for the selected period.
![we1.png 1017](https://files.readme.io/4704eea-we1.png)
Parameter | Description |
---|---|
Messages from flows | This parameter displays the number of messages sent using flows. |
Messages from rules | This parameter displays the number of messages sent using rules. |
Messages from API | This parameter displays the number of messages sent using API. |
![fb7.png 1018](https://files.readme.io/01e2fb3-fb7.png)
Export logs
You can export the logs to excel format. If there are more than 1000 records in a report, then the report will be sent to the registered e-mail within 24 hours. Select the events for which you want to generate logs. Select From Date, End date, and click EXPORT LOGS. The log will be downloaded as a zip file that contains the excel file.
The log file is downloaded in a zip format and is password protected. The 8 character password is a combination of the first 4 characters of your logged in user ID and the first 4 characters of your domain name. For example, if your domain to access IMIconnect is https://taskmaster.imiconnect.io
and your user id to login to IMIconnect is [email protected]
, then the password of your downloaded zip file is Johntask
.
![we2.png 1019](https://files.readme.io/51371ba-we2.png)
Updated over 4 years ago