Voice: Collect Input

Allows collecting user input as DTMF keystrokes within the flow. The input may be of fixed length (example, 6 digit pins) or variable length followed by a # stroke. The user input can be stored in a variable for further processing in the flow. DTMF encryption is supported.

Using this node in a voice flow
For example, accepting a credit card number in a voice call from the user input.

The options of collect input node are:

Node Options	Description
COLLECT INPUT	Collect input options helps you configure the keys to collect information, store, and terminate character.
PLAY OPTIONS	Play options helps you configure a voice file to the node.
TIMER SETTINGS	Timer options helps you configure the time-out upon which the control is passed to the selected node.
NODE EVENTS	Node options helps you configure the events that you want to trigger on this node.

COLLECT INPUT

The collect input screen allows you to collect user response in a voice call.

Following are the options of collect input screen:

DTMF Encryption: Select this option to encrypt the DTMF selection.
Number of keys to collect: Enter the number of keys to collect from the users response.
Termination Char: Enter the termination character after which the users response is not recorded.
Store collected value in: Select a session variable from the drop-down to store the values.

PLAY OPTIONS

The play options screen allows you to configure a voice file to the node.

To configure the play options, follow these steps:

Select Type from the drop-down.
Click Settings icon. A popup screen is displayed with additional configuration options.
- Session Variables: If you select static variable, the text box is enabled to enter the value.
- Offset (Secs): Enter the offset time in seconds after which the voice will start playing.
- Duration: Enter the time in seconds. The voice file will be played for the specified duration.
- User Assets: Select this option to select the language and voice file.
- +: Click + option to configure additional options.
Click x to close the screen.
Click + icon to add additional options.

TIMER SETTINGS

The timer settings screen allows you to configure the time-out upon which the control is passed to the selected node.

Type	Description
call	This option helps you terminate the flow from this node after the specified time-out seconds. To enter the time in seconds, follow these steps: Select call from the Type drop-down. Select static variable from the Value (in secs) drop-down. Enter the value in seconds. Click + icon to add other fields.
menu	This option helps you terminate a menu after the specified time-out seconds. To enter time in seconds, follow these steps: Select menu from the Type drop-down. Select static variable from the Value (in secs) drop-down. Enter the value in seconds.
dtmf	This option helps you terminate a dtmf after the specified time-out seconds. To enter time in seconds, follow these steps: Select dtmf from the Type drop-down. Select static variable from the Value (in secs) drop-down. Enter the value in seconds.

Type

Description

call

This option helps you terminate the flow from this node after the specified time-out seconds. To enter the time in seconds, follow these steps:

Select call from the Type drop-down.
Select static variable from the Value (in secs) drop-down.
Enter the value in seconds.
Click + icon to add other fields.

This option helps you terminate a menu after the specified time-out seconds. To enter time in seconds, follow these steps:

Select menu from the Type drop-down.
Select static variable from the Value (in secs) drop-down.
Enter the value in seconds.

dtmf

This option helps you terminate a dtmf after the specified time-out seconds. To enter time in seconds, follow these steps:

Select dtmf from the Type drop-down.
Select static variable from the Value (in secs) drop-down.
Enter the value in seconds.

NODE EVENTS

The node events screen allows you to configure the events that you want to trigger on this node.

Event Name	Description
onplaycomplete	This event is triggered when the voice is played completely.
ondtmfcomplete	This event is triggered when dtmf is completed.
onnoinput	This event is triggered when an input is not provided.

Properties / Params configuration

Properties

Property	Description
Label	The name of the node represented as a string. A node can be renamed by changing the contents of the Label field.

Params

Parameter	Description
Session Data	The Session Data shortcut leads to the Session Data / Custom Logs configuration.Session Data can set one or more Session Params upon entering or leaving the node.Custom Logs can record one or more Session Params upon entering or leaving the node. This is useful for debugging purposes.