Glossary
Term | Definition |
|---|---|
Asset | Assets are elements that are required for channels to work (typical numbers for telecom channels and apps for IP channels). |
Apps | The apps that can be configured on the IMIconnect platform to send and receive messages (from mobile, email and social messaging platforms) |
Channel | Channels are a medium through which clients can engage with their customers using assets. A Channel may include Assets such as shortcodes, longcodes, keywords, and telephone number to provide methods of interaction. |
Customer | The term customer refers to the end consumers of the client's services on IMIconnect. The customers may use the client’s apps to interact with clients on any of the channels supported by IMIconnect. |
Developer | The term developer refers to the client developers who build applications using IMIconnect APIs and SDKs. A developer must be registered on IMIconnect with role as a developer. |
User | The term user refers to registered users on the IMIconnect platform. The users may have different roles, they are:
|
| customerid | The customerid is a Client specific ID (such as CRN) to uniquely identify a customer.A customer can add or remove communication services (Twitter, Facebook, etc.) which are associated with their customerid.This allows the IMIconnect platform to match the relevant customer communication ID based on the chosen communication service with just the customerid. |
| Events | |
| Fallback mechanism | A set of rules that attempt to carry out a request in sequence.If the first channel in the sequence is not applicable or not available to a customer then the next channel is evaluated. |
| Flows | Flow is a visual interface to build interactive communications. |
| IAM Policies | AWS Identity and Access Management |
| Service | A service is a collection of Channels and definitions such as Routes and Templates. |
| Rules | Rules are set of configured events to trigger an action/event. |
| service key | The service key is required for all API calls to the IMIconnect platform. |
| Templates | A template is a pattern used for designing similar message or flow. |
| Filters | |
| Hub secret | A value to create a signature for the notification data. This signature is used by the receiving server for verification. |
| Shortcode | Shortcodes are numerical number shorter than mobile numbers( 4 - 7 digit) and differ from one country to other. They are used to send/receive messages. |
| Keywords | A keyword is a short text that is associated with a Shortcode/longcode. |
| Phone number | Real-time virtual phone number used for outbound calls, missed call or for inbound services. |
| RTM | Real-Time-messesing. (Note: This is also called In-App messaging) |
| OTT | |
| Thread | |
| Custome events | A custom event is an event listener with a user-defined parameter. |
| Sender ID | A Sender ID is meaningful word that represent a brand. The |
| Notify URL | |
| Smart link | |
| Messaging API | |
| Service dashboard | The service dashboard is a consolidated view of metrics about the service health and number of messages sent and received for the configured channels. |
| Nodes | A Node is a discrete function that executes in a flow. Nodes encapsulate an action or a decision to form the basis of a flow |
| Node Events | A node event is a possible outcome of a node. |
| Debug | Debug provides the sequence of activities in a node and progress details of the flow. |
| OTP | One Time Password. This password is valid for a short period, generally used for secure login. |
| Session Data | Session data are predefined session parameters for popular channel attributes. If necessary new session parametes can be defined. |
| session ID | A session ID is generated when a flow is created. |
| Custom Logs. | Each Node Session Parameters are logged on Node Entry or Node Exit. Custom log entries are added to flow transaction logs or to Logbook. |
| Transactional log | |
| Transactional ID | |
| Logbook | |
| Flow versioning | |
| Live workflow | Indicates that the flow is production ready. |
| Draft workflow | Indicates either the flow is incomplete or have errors. |
| Integrations | Nodes build with third-party APIs (to connect with their respective systems.) |
| NLP (Node) | |
| NLP Pipeline | |
| Sentiment Analysis | |
| Profanity Filter | |
| CCSP |
Updated over 1 year ago